Welcome to Happy Paw Shop, where we make pet parenting as magical as a Disney fairytale! Below you’ll find all the details about our shipping options and our enchanting return policy designed to keep both you and your royal fur babies happy.
🚚 Magical Shipping Information
We work hard to get your Disney-inspired pet products to your castle as quickly as possible!
Processing Time:
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
🔮 Our Enchanted Return Policy
We want every purchase to be as perfect as Cinderella’s glass slipper! If your items don’t quite fit your royal fur baby, our fairy godmothers are here to help.
Return Basics:
- Return window: 15 days from delivery date
- Items must be unworn, unused, and in original packaging
- Original tags must be attached for clothing & costumes
🧙♂️ Items That Can’t Be Returned to the Castle:
- Personalized items (custom engraved bowls, monogrammed clothing)
- Opened food/treats (for health and safety reasons)
- Used pet clothing & costumes (must have original tags attached)
- Clearance items (marked with fairy dust in the product description)
🔮 The Return Spell (Step-by-Step Process):
- Contact our Fairy Godmother Team within 15 days of delivery at [email protected] with:
- Your order number
- Reason for return
- Whether you want a refund or exchange
- Await our magical response (within 24-48 hours) with return instructions
- Package your items securely in the original packaging with all tags attached
- Include the completed return form (we’ll email this to you)
- Ship your return to: Happy Paw Shop Returns
4312 Adams Avenue
Silver Spring, US 20904
💰 Refund Alchemy:
- Refund processing: 3-5 business days after we receive your return
- Refund method: Original payment method (credit card/PayPal)
- Shipping costs: Non-refundable unless the return is due to our error
- International refunds may take 7-10 additional days to appear in your account
🔄 Exchange Enchantment:
Prefer a different size or color? Simply follow the return process above and note in your email that you’d like an exchange. We’ll:
- Verify the new item is in stock
- Process your exchange once we receive the original item
- Ship your new item with standard shipping (additional shipping charges may apply)
❓ Frequently Asked Magic
Q: My item arrived damaged – what do I do?
A: Contact us immediately with photos of the damaged item and packaging. We’ll send a replacement faster than you can say “Bibbidi-Bobbidi-Boo!”
Q: Can I return items bought on sale?
A: Yes! Regular sale items can be returned within 15 days. Final sale/clearance items are non-returnable.
Q: How long until my exchange arrives?
A: Once we process your exchange, shipping times match our standard delivery estimates (10-15 days for standard shipping).
For any other questions, our customer service elves are always happy to help at [email protected]!
✨ May all your returns be as smooth as a Disney happy ending! ✨